Tag Archives: Reservation system

Be sure your web browser is up-to-date!

If you don’t keep up with updates for your web browser, it’s time to rectify that if you want to make a ferry reservation. Here’s the notice from WSF:

Please be advised that as of November 1, WSF’s reservations website will no longer be compatible with older versions of some browsers, including Microsoft Internet Explorer version 10 or lower; Safari version 6 or lower; or old versions of Chrome and Firefox on PCs with automatic updates disabled. This is because the older version of these browsers do not properly support the secure HTTPS communication protocols required to make our website compliant with Payment Card Industry security standards. Please make sure your browser is updated to the latest version.

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Ongoing interruptions with reservation system

FYI: Please be advised that today, September 29, the Washington State Ferries network may experience intermittent network connectivity problems due to unplanned maintenance. This means that customers may not be able to make, change, or cancel reservations or purchase tickets online during these times.  WSF apologizes for any inconvenience.  Updates will occur as conditions change.

Upcoming Survey: Reservation System

If you didn’t previously have an opinion about the reservation system, you likely do now.

Whether you love it, hate it, or fall somewhere in between, you will soon have an opportunity to provide feedback via a survey distributed by the Washington State Transportation Commission. Here’s the text of a notice that was sent out this morning:

At the end of this week you will be getting a survey from the Washington State Transportation Commission (WSTC) asking Ferry Riders Opinion Group (FROG) members like you to evaluate the current WSF reservation system.

If you know of anyone who would like to take this survey but are not a member of the FROG survey panel, it’s easy for them to join!

Just send them the sign-up link below and they will receive the FROG reservation survey.

Ferry Riders Opinion Group (FROG)

All results of FROG surveys are shared with WSF leaders, the Governor and the Legislature. The more people who participate in FROG surveys, the more impact your collective voice will have. We hope you will take this upcoming survey and also encourage your friends and family join today to help shape the future of WSF.

Making a Reservation this Weekend?

If you are planning to contact the reservation call center this weekend, you need the following information:

ALL ROUTES:
On Saturday, May 21, the WSF Call Center will close at 3 p.m. and will not be available by telephone. Reservations can still be made online at www.takeaferry.com. The Call Center will reopen on Sunday, May 22, at 7:00 a.m. and can be reached at 206-464-6400. We apologize for any inconvenience.

Opportunity for Community Input

This notice is posted here to help the Ferry Advisory Committee spread the word regarding upcoming opportunities for all islanders to share comments/concerns regarding ferry service, particularly recent changes to the reservation system. Although there are separate meetings planned for Orcas and Lopez, anyone with Internet connectivity can stream next Monday’s meeting.

The San Juan County Ferry Advisory Committee will be holding a public forum on Monday May 23, 4-6pm in the County Council meeting room at 55 Second St, Friday Harbor.

The FAC is a volunteer committee appointed by the county council to provide a liaison with Washington State Ferries, and provide feedback to ferries on issues that effect our routes.

This will be an open forum for comments and discussion regarding any aspects of our local ferry runs, and in particular questions and concerns regarding recent changes to our reservations system.

Everyone is welcome, and we will accommodate work and ferry schedules as best we can. There will also be a forum in the near future on Orcas, and Lopez residents are invited to attend the upcoming regular FAC meeting on June 8 on Lopez, see the FAC web page at http://sanjuanco.com/fac

This forum will also be streamed live and shared with ferries via the Council video system, at this web address:
http://sanjuanco.com/773/Council-Hearing-Room-Live-Stream

For those unable to attend, questions and comments can be sent via email to: fac@sanjuanco.com