John Dagres sent the following question regarding no-show fees for cancelled reservations. It is reposted here with his permission. If you have personal experience with erroneous no-show fees being charged, please add a comment to this post. Be specific (date, time, route). Here’s John’s question:
Has anyone experienced no show charged on reservations that were cancelled online well before the time deadline? I have several times and it appears that they have changed the 3 step process now with the instructions showing at the top of the pages.