Summer reservations unavailable due to system crash

The following information regarding summer reservations was released this afternoon by WSF.

Ferry reservations for summer temporarily unavailable

SEATTLE – Washington State Ferries experienced technical difficulties on Tuesday, April 14 with its vehicle reservations system. As of 2:30 p.m. additional vehicle reservations for summer travel on the Anacortes/San Juan Islands, Port Townsend/Coupeville and Anacortes/Sidney, B.C. routes are not available online or by phone until further notice.

Reservations for the current spring 2015 schedule, which runs through June 13, remain available. To create, change or cancel a spring reservation customers may go online or call WSF Customer Service at 1-888-808-7977.

“I am deeply sorry for the inconvenience this causes our customers and the frustration that many folks felt this morning when they tried to make a reservation,” said Assistant Secretary for the Washington State Ferries Division Lynne Griffith. “Whenever we launch a new program for the public I expect it to work, so I am looking into what happened and how we can ensure this does not happen again.”

WSF is still determining why the reservations system stopped working shortly after the summer schedule was released this morning. Troubleshooting and repairs are expected to take at least one week. WSF will update customers on Monday, April 20 on the status of the system and when summer reservations will become available again.

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About sjbrooksyoung

Susan Brooks-Young has been involved in the field of instructional technology since 1979. She was one of the original technology users in the district where she taught and has continued to explore ways in which technology can be used to facilitate student learning. She has worked as computer mentor, technology trainer, and technology curriculum specialist. Prior to establishing her own consulting firm, Susan was a teacher, site administrator, and technology specialist in a county office of education in a career that spanned more than 23 years. Since 1986, she has published articles and software reviews in a variety of education journals. She is also author of a number of books which focus on how school leaders can implement the NETS*A Standards. Susan works with educators internationally, focusing on practical technology-based strategies for personal productivity and effective technology implementation in schools. Susan and her husband live on Lopez Island, WA.

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