Peter Bohr of Orcas Island has reported that trips are being stolen from multi-ride Wave2Go tickets. Mr. Bohr reported the theft to WSF but was denied a refund because there is no way to verify that his ticket numbers were stolen.
Although WSF is aware of the situation and the San Juan County Sheriff is investigating, so far there has been no public announcement from WSF regarding the potential security breach of its ticketing system. The problem seems to be limited to multi-ride tickets from Anacortes to Orcas, but all WSF customers are advised to keep Wave2Go tickets under their control at all times. WSF allows people to merely present the numbers from a Wave2Go ticket, without having the actual ticket or a photocopy in hand.
County Sheriff Rob Nou confirmed that there is an active investigation underway regarding reports of fraudulent use of “commuter” ferry ticket numbers at the Washington State Ferries (WSF) toll booth in Anacortes.
There has been no response, other than acknowledgment of an active investigation regarding this matter, to requests to Washington State Ferries’ communications and administration staff Susan Harris, Marta Coursey and George Capacci regarding a breach of WSF’s computer ticket system. The breach enables thieves to steal unused rides on 5-passage commuter tickets by simply reporting the numbers on the bar code of the Wave2Go tickets, without presenting the ticket or a photocopy of the ticket itself.
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