At the July 25th Port Townsend‐Coupeville Partnership Group meeting, WSF representatives presented updates on how the new reservation system is working for the Coupeville-Post Townsend and Anacortes-Sidney runs.
From an article on the Peninsula Daily News online:
“The report presented on Wednesday said that the next reservation rollout should be preceded by more testing, training and customer education and should not occur during the summer months.
“Outreach to commercial customers was not adequate to prepare them for the changes, the report added.”
Details about the presentation, including “lessons learned,” usage numbers, and the results of the customer input survey, can be read in the meeting materials here: